Who We Are at Bigwinbox Casino
Bigwinbox Casino is run by people who play, build and audit online gambling every day. This page sets out who we are, how we are licensed, and what we hold ourselves to.
Our Story So Far
We launched in 2023 under Big Win Box Limited with one clear goal: a UK-facing casino that treats facts, payouts and support as products in their own right, not afterthoughts. The founding team came from payment processing and game studio backgrounds, so we built the platform around fast withdrawals and honest bonus terms from day one.
Within our first year we grew the library past 4,000 titles, added crypto banking alongside cards and e-wallets, and opened a 24/7 support desk. Every milestone since has been measured the same way: withdrawal speed, dispute resolution time, and player retention rather than headline advertising.
What We Offer Players
The library at a glance
Our catalogue holds 4,600 games: 3,900 slots, 260 live dealer tables, 180 table games, 130 jackpots and 50 crash titles. We work with 24 studios including NetEnt, Evolution, Big Time Gaming, Push Gaming, Hacksaw and Playtech, so the range runs from classic fruit machines to Megaways and live game shows.
- Deposits from £10 via Visa Debit, Mastercard Debit, PayPal, Trustly, Paysafecard, Apple Pay, Google Pay, Skrill, Neteller, MiFinity, Jeton and five cryptocurrencies
- Withdrawals processed within 24 hours to e-wallets, 1-3 business days to cards and bank, with no fees
- GBP, EUR, USD, BTC, ETH and USDT supported
- Casino only, no sportsbook, so all development effort goes into games and payouts
Our Licence and Regulation
Bigwinbox Casino operates under licence MGA/B2C/456/2023 issued by the Malta Gaming Authority. That licence obliges us to segregated player funds, audited financial reporting, and an formal complaints procedure you can escalate to the MGA if we ever fail to resolve an issue fairly.
Regulation also shapes who can play. We cannot accept players from the USA, France, the Netherlands, Italy, Spain, Belgium or Switzerland, and we enforce ID, proof of address and payment method verification before any first withdrawal.
Security and Fair Play
All traffic between your device and our servers runs over TLS encryption, and card data is handled exclusively by PCI-DSS certified payment providers. We never store your full payment credentials on our own infrastructure.
Game outcomes come from RNG engines certified by independent testing laboratories before any title goes live on our site, and live dealer results are produced by Evolution studios under the same MGA framework. Our KYC process runs against document verification and sanctions screening, which protects both your account and the integrity of the platform.
Our Commitment to You
Responsible gambling is a condition of play here, not a footer link. You can set deposit limits and loss limits yourself in your account settings, enable session reminders, take a time-out, or self-exclude through GAMSTOP. Free, confidential support is available from GamCare and BeGambleAware, and our team will point you to both without hesitation.
Transparency is the other half of the commitment. Every bonus on our site carries its wagering requirement, validity window and maximum win in plain figures. Our welcome offer, for example, is a 100% match up to £75 plus 10 free spins, with a 45x wager, £10 minimum deposit, £500 max win and a 7-day validity, no promo code needed. If a term ever looks unclear, tell us and we will rewrite it.
Talk to Us Any Time
Behind the platform is Big Win Box Limited and a support team that works around the clock, every day of the year. Reach us by live chat directly on site, or email [email protected], and you will get a human answer, not a script.
The site runs in English, Spanish, French and German, and the mobile-optimised browser version needs no app download. However you reach us, the same standard applies: specific answers, real timeframes, no dodging.
Frequently asked questions
Who owns and operates Bigwinbox Casino?
Bigwinbox Casino is owned and operated by Big Win Box Limited under MGA licence MGA/B2C/456/2023, issued by the Malta Gaming Authority.
When did Bigwinbox Casino launch?
We launched in 2023 and have grown the game library to 4,600 titles across 24 providers since then.
How is my money protected?
Player funds are held segregated from company funds as required by the MGA, all traffic is TLS encrypted, and payments are processed by PCI-DSS certified providers.
What responsible gambling tools do you offer?
You can set deposit and loss limits, use session reminders, take a time-out, or self-exclude via GAMSTOP. Free support is available from GamCare and BeGambleAware.
How can I contact your team?
Live chat is available 24/7 on the site, and you can email [email protected] at any time.