Our Cookie Policy, in Plain English
This page explains what cookies we place on your device when you visit bigwinbox.uk.com, what each one does, and how you control them. We keep the wording simple on purpose: you should not need a law degree to understand what happens in your browser.
What Cookies Actually Are
A cookie is a small text file that a website saves on your device when you visit it. When you come back, the site reads that file and remembers something useful: that you are logged in, that you set the language to English, or that you already closed our cookie banner.
Cookies are not programmes and they cannot install anything on your device. They cannot read files from your computer or access accounts elsewhere. Each cookie belongs to the site (or partner) that set it, and other sites cannot read it.
The Cookies We Use
Strictly necessary
These keep the site working. Without them you could not log in, your session would break on every page load, and our anti-fraud checks could not run. We set these cookies as soon as you arrive, and we do not ask for consent first because the site cannot function without them.
Functional
Functional cookies store choices you make: your language, your preferred currency such as GBP, and game display settings. They are convenient rather than essential. If you block them, the site still works, but it forgets your preferences and you have to set them again each time.
Analytics
Analytics cookies show us, in aggregate, how visitors move through the site: which pages load slowly, where people abandon a deposit, which games get the most play. The data is aggregated and we use it to fix problems and improve layout. We do not use it to identify you personally.
Marketing
Marketing cookies let us show you relevant offers, including a 100% welcome bonus up to £75 with 10 free spins, on other sites you visit afterwards (retargeting). They also cap how often you see the same advert. These cookies only load if you consent in our banner, and you can withdraw consent at any time.
Cookie overview
The table below lists typical cookie names per category, what they do and how long they last.
| Cookie type | Example names | Purpose | Duration | Opt-out |
|---|---|---|---|---|
| Strictly necessary | bwb_session, bwb_auth, bwb_sec | Login, session, security checks | Session or up to 90 days | No, site breaks without them |
| Functional | bwb_lang, bwb_currency, bwb_prefs | Language, currency, preferences | Up to 365 days | Yes, via banner or browser |
| Analytics | bwb_stats, bwb_pages | Aggregated behaviour data | Up to 90 days | Yes, via banner or browser |
| Marketing | bwb_ads, bwb_rt | Retargeting and ad frequency | Up to 90 days | Yes, via banner or browser |
Third Party Cookies We Allow
Some cookies on our site are set by partners rather than by us. We allow three categories of partner: analytics providers who measure traffic on our behalf, advertising networks who deliver and measure the campaigns that fund our promotions, and payment providers who keep deposit and withdrawal transactions such as Visa Debit, PayPal or Trustly sessions secure.
Every partner we allow works under a written data processing agreement and may only use cookies for the purpose we agreed. Partners cannot add their own purposes later. We review the list of partners regularly and remove any that no longer serve a clear function.
How You Manage Your Preferences
Our cookie banner
On your first visit, our banner gives you three choices: accept all categories, accept only strictly necessary cookies, or open detailed settings where you switch functional, analytics and marketing cookies on or off individually. Your choice is stored so we do not ask again, and you can reopen the settings at any time through the "Cookie preferences" link in the site footer.
Browser settings
Every major browser also lets you block or delete cookies directly:
- Chrome: Settings, then Privacy and security, then Third-party cookies and Site data.
- Safari: Safari menu, then Settings, then Privacy, where you can block all cookies.
- Firefox: Settings, then Privacy and Security, then Cookies and Site Data.
- Edge: Settings, then Cookies and site permissions, then Manage and delete cookies.
What happens if you block
Blocking strictly necessary cookies means you cannot log in or play, so we advise against it. Blocking functional or analytics cookies has no effect on gameplay. Blocking marketing cookies means you will still see adverts, just less relevant ones, and you may miss offers that other players receive.
How Long Cookies Last
Session cookies are deleted the moment you close your browser; they exist only for one visit. Persistent cookies stay for a fixed period and then expire on their own. We follow three standard periods: 30 days for short-term campaign measurement, 90 days for analytics and marketing cookies, and 365 days for functional preferences such as language and currency.
Nothing lasts forever. Even the longest-lived cookie on our site expires within a year, and you can delete any of them sooner through your browser settings. Clearing cookies also logs you out of your Bigwinbox Casino account, so have your password ready.
Changes to This Policy
When we add a new cookie category or a new partner, we update this page and change the version date at the top. If a change is significant, we also show a short notice when you next log in. We launched Bigwinbox Casino in 2023, and this policy has been reviewed each year since.
Questions about any cookie listed here? Our support team is available 24/7 via live chat or at [email protected], and we answer in plain English.
Frequently asked questions
Do cookies affect my gambling limits?
No. Deposit limits, loss limits and self-exclusion are tied to your account, not to cookies. Clearing cookies does not remove or reset any responsible gambling tool you have set with us or via GAMSTOP.
Can I withdraw consent after accepting all cookies?
Yes. Open "Cookie preferences" in the site footer at any time, switch off the categories you no longer want, and we delete the corresponding cookies on your next visit.
Why can I not refuse strictly necessary cookies?
They keep you logged in and secure the site against fraud. Without them the platform cannot operate, so UK and EU rules do not require consent for this category.